What does Oneflow do?

Oneflow is a multi-agent AI platform that automates D2C operations end-to-end. AI agents handle order verification, courier allocation, NDR recovery, returns, refund reconciliation, customer support, inventory sync and marketing ops without your team coordinating them.

Which integrations does Oneflow support?

Oneflow integrates with Shopify, WooCommerce, Shiprocket, Delhivery, BlueDart, XpressBees, WhatsApp BSPs (Interakt, AiSensy, Gupshup), Razorpay, Cashfree, MSG91, Gmail, Slack and Google Sheets, with new connectors shipping every week. 100+ tools supported across storefronts, marketplaces, logistics, OMS, WMS, payments and messaging.

Do I need to bring my own AI keys?

No. Oneflow bundles Claude, Gemini and GPT out of the box. Models are routed automatically per task. Advanced users can optionally configure their own keys for data isolation or negotiated pricing.

How does pricing work?

Oneflow uses a hybrid model: a flat monthly subscription for platform access (starting at ₹1,999/month) plus usage credits that are consumed when AI agents run tasks (LLM calls, WhatsApp messages, integration actions). Credits roll over and can be topped up anytime.

Can agents handle money-touching actions safely?

Yes. High-stakes actions like refunds above a configurable amount, COD blocking, or address changes require human approval. Every agent decision is logged with a full reasoning trace so you have a complete audit trail.

AI Agents for Indian D2C

Your ops team,
multiplied.

AI agents who follow your playbook and handle the rest while you focus on growth.
Scale orders, not headcount. Build brand, not overhead.

Meet the agents

Plug and play integrations·No code, no engineers·Pay only for what runs

Order Risk

Customer Profiler

RTO Predictor

Reattempt

Payment Trace

Order Intake

Maya · Reviews every new order

Ready

Verification

Arjun · Confirms orders with customers

Ready

Courier Allocation

Rohan · Picks the best courier

Ready

NDR Recovery

Raj · Recovers failed deliveries

Ready

Refund Reconcile

Amit · Handles refunds and reconciliation

Ready

Knowledge Base

Policies · Rules · History

Today

247 tasks

Live

Live across early-access brandsreal-time

73%

NDR Recovery

orders saved automatically

24/7

Always-on Ops

agents work weekends & nights

18hrs

Saved per week

per ops team member

4.2min

Median Reply

across WhatsApp + email

The problem

Your ops team
is doing 12 jobs at once.

D2C ops is not one workflow, it is a hundred tiny ones glued together by humans. The work repeats. Margin leaks. The team burns out.

60–70%

of ops time spent coordinating, not improving.

₹40L+

monthly leak from RTOs, NDRs, stuck refunds (10K orders/day).

6 tabs

open per CX agent, just to action one failed order.

Tab-switching all day

Shopify, Shiprocket, WhatsApp, Razorpay, sheets. Six tabs to action one failed delivery.

COD orders rotting

No one verifies intent before shipping. RTO eats margin. Festival weeks make it worse.

NDR follow-ups by hand

Ops chases couriers and customers manually. By the time anyone calls, the slot is gone.

Refund SLAs missed

Reconciling Razorpay payouts with Shopify orders takes hours. Customers wait. Reviews tank.

Returns triage by feel

Policy lives in a doc nobody reads. Approvals are inconsistent. Reverse pickups slip.

Same questions, every day

"Where is my order?" Twenty times an hour on WhatsApp. CX burns out replying.

The workforce

Any agent your ops
team can imagine.

Start with pre-built templates for the workflows every D2C brand burns time on, or build your own in plain English. Each agent ships with a playbook, the right tool access, and human-in-the-loop checkpoints on the actions you choose.

Order Verification Agent

Confirms COD intent before shipment

Reads new orders from Shopify, scores RTO risk, calls customer on WhatsApp to confirm . and converts COD to prepaid where it can.

UsesShopifyWhatsAppRazorpay

Courier Allocation Agent

Picks the carrier most likely to deliver

Looks at pincode reliability, weight, payment mode, SLA . and routes the shipment to Delhivery / BlueDart / XpressBees automatically.

UsesShiprocketDelhiveryBlueDart

NDR Recovery Agent

Saves failed deliveries before they RTO

Detects NDR within minutes, contacts customer in their language, books a fresh delivery slot, and hands the shipment back to courier ops.

UsesShiprocketWhatsAppMSG91

Returns Approval Agent

Approves, denies, or escalates returns

Pulls policy + order history, checks refund eligibility, schedules reverse pickup, and writes the customer back . in under five minutes.

UsesShopifyShiprocketGmail

Refund Reconciliation Agent

Closes refund loops without spreadsheets

Reconciles Razorpay/Cashfree settlements with Shopify orders, fires refund instructions, and pings finance only on exceptions.

UsesRazorpayCashfreeSheets

Customer Support Agent

24/7 first-line for WhatsApp & email

Answers order, tracking, return, and refund questions with full context. Escalates only the cases that genuinely need a human.

UsesWhatsAppGmailSlack

Inventory Sync Agent

Keeps stock honest across channels

Watches Shopify, marketplace SKUs, and warehouse counts. Pauses ads when something goes oversold. Reorders on threshold.

UsesShopifySheetsSlack

Marketing Ops Agent

Win-backs, abandoned cart, post-delivery

Segments orders, writes the message, sends through your BSP. Pauses sequences when someone has an open complaint.

UsesWhatsAppKlaviyoSheets

Review Triage Agent

Flags angry customers before they tweet

Listens for 1-star reviews, NPS dips, and abusive tickets. Pulls order context. Routes to the founder when it's blast-radius.

UsesJudge.meGmailSlack

Don't see your workflow?

Build a custom agent in plain English. Pick the tools. Set the playbook. Done in minutes.

Build your own

How agents collaborate

One order. Six agents.
Zero humans.

Agents hand off via a durable event bus. Every step is retryable, audit-logged, and paused at money-touching actions.

STEP 01

Order Intake

Parses Shopify webhook. Pin 110085 flagged HIGH RTO.

→Verification

STEP 02

Verification

Pings customer on WhatsApp. Confirms in 2m11s.

→Courier Allocation

STEP 03

Courier Allocation

Scores Delhivery best for prepaid 110085. Books AWB.

→Delivery Tracking

STEP 04

Delivery Tracking

Detects NDR on day 3, "customer unavailable".

→NDR Recovery

STEP 05

NDR Recovery

Reaches customer. Books fresh slot for tomorrow.

→Refund Reconcile

STEP 06

Refund Reconcile

Closes the loop with finance. Logs the run.

→Order Intake

Every action logged with reasoning trace. Pause for human approval on any action you define.

See audit log →

Connected to your stack

180+ tools.
One AI platform.

Every storefront, marketplace, courier, BSP, payment gateway, OMS, WMS, and CRM that Indian D2C brands actually use. One-click OAuth where possible.

Shopify

Shiprocket

Razorpay

Delhivery

GoKwik

Unicommerce

Tally

Cashfree

BlueDart

Shopify

Shiprocket

Razorpay

Delhivery

GoKwik

Unicommerce

Tally

Cashfree

BlueDart

Shopify

Shiprocket

Razorpay

Delhivery

GoKwik

Unicommerce

Tally

Cashfree

BlueDart

184 of 184

Shopify

Storefronts

WooCommerce

Storefronts

Magento

Storefronts

BigCommerce

Storefronts

Wix

Storefronts

Squarespace

Storefronts

Salla

Storefronts

Zid

Storefronts

Dukaan

Storefronts

Instamojo

Storefronts

Amazon

Marketplaces

Flipkart

Marketplaces

Myntra

Marketplaces

Meesho

Marketplaces

Ajio

Marketplaces

Nykaa

Marketplaces

TataCliQ

Marketplaces

JioMart

Marketplaces

FirstCry

Marketplaces

Snapdeal

Marketplaces

Noon

Marketplaces

eBay

Marketplaces

Etsy

Marketplaces

Walmart

Marketplaces

Shiprocket

Logistics

Pickrr

Logistics

iThink Logistics

Logistics

Shyplite

Logistics

NimbusPost

Logistics

ClickPost

Logistics

Easyship

Logistics

ShipBob

Logistics

ShipStation

Logistics

AfterShip

Logistics

Bigship

Logistics

Delhivery

Logistics

BlueDart

Logistics

Ecom Express

Logistics

DTDC

Logistics

XpressBees

Logistics

Shadowfax

Logistics

Gati

Logistics

India Post

Logistics

Smartr

Logistics

Trackon

Logistics

Professional

Logistics

DHL

Logistics

FedEx

Logistics

UPS

Logistics

Aramex

Logistics

SF Express

Logistics

J&T Express

Logistics

Ninja Van

Logistics

LBC Express

Logistics

SMSA Express

Logistics

Royal Mail

Logistics

Unicommerce

Operations

EasyEcom

Operations

Vinculum

Operations

Browntape

Operations

Eshopbox

Operations

Ginesys

Operations

Increff

Operations

Logic ERP

Operations

Anchanto

Operations

Shipway

Operations

Locus

Operations

Shipsy

Operations

FarEye

Operations

Hopstack

Operations

WareIQ

Operations

BigBasket WMS

Operations

Holisol

Operations

Razorpay

Payments

Cashfree

Payments

PayU

Payments

CCAvenue

Payments

Paytm

Payments

PhonePe

Payments

BharatPe

Payments

Stripe

Payments

PayPal

Payments

Adyen

Payments

GoKwik

Checkout

Shopflo

Checkout

Razorpay Magic

Checkout

Simpl

Checkout

LazyPay

Checkout

Cashfree Checkout

Checkout

Snapmint

Checkout

Bolt

Checkout

Messaging

Interakt

Messaging

AiSensy

Messaging

Wati

Messaging

Gupshup

Messaging

WebEngage

Messaging

MSG91

Messaging

DoubleTick

Messaging

Verloop

Messaging

Kaleyra

Messaging

Twilio

Messaging

TextLocal

Messaging

Karix

Messaging

Mailchimp

Messaging

SendGrid

Messaging

Mailgun

Messaging

Amazon SES

Messaging

Brevo

Messaging

Gmail

Messaging

Freshdesk

Support

Zendesk

Support

Intercom

Support

Gorgias

Support

Kapture

Support

HappyFox

Support

LiveChat

Support

Tidio

Support

Crisp

Support

Help Scout

Support

HubSpot

Support

Salesforce

Support

Zoho CRM

Support

Freshworks

Support

LeadSquared

Support

Pipedrive

Support

ActiveCampaign

Support

Klaviyo

Growth

MoEngage

Growth

CleverTap

Growth

Iterable

Growth

Customer.io

Growth

Omnisend

Growth

Google Analytics

Growth

Mixpanel

Growth

Amplitude

Growth

Segment

Growth

Hotjar

Growth

Looker Studio

Growth

Tableau

Growth

Metabase

Growth

Judge.me

Growth

Loox

Growth

Yotpo

Growth

Stamped

Growth

Trustpilot

Growth

Smile.io

Growth

Return Prime

Backoffice

Loop Returns

Backoffice

ReturnGo

Backoffice

PostShip

Backoffice

Tally

Backoffice

Zoho Books

Backoffice

QuickBooks

Backoffice

Xero

Backoffice

Vyapar

Backoffice

Khatabook

Backoffice

SAP

Backoffice

NetSuite

Backoffice

MS Dynamics

Backoffice

Odoo

Backoffice

Google Sheets

Developer

Google Drive

Developer

Microsoft Excel

Developer

Microsoft Teams

Developer

OneDrive

Developer

Notion

Developer

Airtable

Developer

Slack

Developer

Dropbox

Developer

REST API

Developer

Webhooks

Developer

GraphQL

Developer

Zapier

Developer

Make

Developer

n8n

Developer

Postman

Developer

Postgres

Developer

MySQL

Developer

MongoDB

Developer

Anthropic

Developer

OpenAI

Developer

Gemini

Developer

BYOM

Developer

Don't see your tool? Tell us. Most connectors ship in a week.

Scroll for more · OAuth where possible · webhooks-first

The platform

Built for ops that cannot fail.

Eight foundations underneath every agent . model routing, tool registry, A2A messaging, audit log, credit ledger. So you can trust agents with money-touching workflows.

Claude, Gemini, GPT . all included.

Routed automatically per task. Haiku-class for classification, Sonnet/GPT-4-class for reasoning. No API keys, no juggling. Bring your own keys later if you want . fully optional.

Bundled models

Tool registry

One place for every connector.

Each integration exposes structured tools agents can call: read order, send WhatsApp, schedule pickup. Permissions and usage tracked per agent.

A2A messaging

Agents talk to agents . durably.

Built on an event bus, not naive function calls. Handoffs survive restarts, retry on failure, and respect rate limits.

Templates

Working agents in 60 seconds.

Install NDR Recovery, Returns Approval, COD Verification, Refund Reconciliation . pre-configured for Indian D2C. Customise after.

Observability

Every action. Every reasoning step.

Full audit log per agent . what it saw, what it decided, what it did. Filter by order, customer, tool, or model. Replay any run.

Human in the loop

Pauses where it matters.

Agents stop and ask before refunds above ₹X, COD blocks, or address changes without confirmation. Configurable per agent, per action.

Credit ledger

Billing you can actually audit.

Every LLM call, message, and tool invocation written to a ledger with model, tokens, and cost. The single source of truth for your invoice.

Mumbai-hosted. Hinglish-aware. India-first.

Data residency in AWS Mumbai. Tuned for Hindi, Hinglish and 12 regional scripts. UPI + COD-native. SOC 2 in progress.

Built for India

What it's worth

Move three sliders.
See your impact.

Conservative numbers based on early-access brands. Real impact varies by category, AOV, and how aggressive you are with COD verification.

Monthly orders10,000

Current RTO + NDR rate22%

Average order value₹1,500

Ops team size4 people

Estimated impact, monthly

Revenue recovered

₹1,386,000

Annual

₹16,632,000

Hrs saved

320h

Tasks done

18,000

~42% NDR / RTO recovered · ~80h saved per ops head / month

Pricing

Predictable platform fee.
Credits only when work runs.

Subscription unlocks the platform. Credits cover AI inference, WhatsApp messages, and outbound API calls. No per-seat tax.

Starter

For brands testing automation

₹1,999/ month

2 agents·50K credits / month

All the basics to put your first agents to work.

Up to 2 active agents
All integrations
Pre-built agent templates
Bundled Claude, Gemini, GPT
Human-in-the-loop guardrails
Email support

Stop coordinating.
Start shipping.

We'll wire up starter agent, and show you exactly what your ops team would offload tomorrow.

No commitment · founder-led session · live agent walkthrough

Book a 30-min demo with founderFacing issues?

Your ops team,multiplied.

Your ops teamis doing 12 jobs at once.

Any agent your opsteam can imagine.

Order Verification Agent

Courier Allocation Agent

NDR Recovery Agent

Returns Approval Agent

Refund Reconciliation Agent

Customer Support Agent

Inventory Sync Agent

Marketing Ops Agent

Review Triage Agent

One order. Six agents.Zero humans.

180+ tools.One AI platform.

Built for ops that cannot fail.

Claude, Gemini, GPT . all included.

One place for every connector.

Agents talk to agents . durably.

Working agents in 60 seconds.

Every action. Every reasoning step.

Pauses where it matters.

Billing you can actually audit.

Mumbai-hosted. Hinglish-aware. India-first.

Move three sliders.See your impact.

Predictable platform fee.Credits only when work runs.

Stop coordinating.Start shipping.

Your ops team,
multiplied.

Your ops team
is doing 12 jobs at once.

Any agent your ops
team can imagine.

One order. Six agents.
Zero humans.

180+ tools.
One AI platform.

Move three sliders.
See your impact.

Predictable platform fee.
Credits only when work runs.

Stop coordinating.
Start shipping.