Frequently asked questions
Reconciliation and recovery, explained, the questions Indian ecommerce sellers ask most.
What is a courier billing audit, and why do Indian D2C brands need one?
A courier billing audit matches every shipment on your courier bill against your rate card and the weight you actually shipped. Brands lose an estimated 1 to 2% of courier spend to billing errors: inflated weights, wrong zones, RTO fees on delivered orders, duplicate charges. Each error is ₹10 to ₹50, so nobody questions it, and at a few hundred shipments a day it runs into lakhs a year.
How do I recover weight-discrepancy overcharges from Delhivery or Shiprocket?
Couriers charge on the higher of dead weight and volumetric weight. An overcharge happens when their system records a heavier or larger parcel than you shipped. To recover it you need the AWB, your declared weight and dimensions, the courier's billed weight, and evidence captured before despatch. The Recovery Desk builds that per shipment and files the claim inside the dispute window.
What is the dispute window for courier overcharges?
It is short, and it runs from the invoice date, not the delivery date. Ekart is 48 hours, Delhivery about 7 days, Shiprocket longer. In practice most claims have to be raised within 4 to 7 working days. Once the window closes the charge is auto-accepted and the claim cannot be raised again. This is why a monthly reconciliation misses most of its claims before it even starts.
What is a wrong RTO deduction, and how common is it?
A wrong RTO deduction is a return-to-origin fee charged on an order that was actually delivered, or the same return billed twice. With India's COD RTO rate running around 26%, RTO charges are a large line on every courier bill, and errors in them are rarely caught without an automated check.
Is it safe? Does OneflowAI take actions on my accounts without my approval?
No. Every claim waits for your explicit sign-off before it is filed. We use read-only access where the platform allows it, we never move money or change payout details, your data is stored in India and encrypted in transit and at rest, and every action is logged.
Which couriers does OneflowAI work with?
Every major Indian courier and aggregator, including Shiprocket, Delhivery, Blue Dart, Ekart, XpressBees, Ecom Express and DTDC. If your courier can export a billing report, we can audit it.
What does 'done for you' actually mean, do I need to manage a dashboard or read reports?
No ongoing work is required from you beyond sending the data. We check every shipment against your rate card, surface each wrong charge with its evidence, file and chase the claims, and show you only what needs your approval. The money comes back; you do not watch a dashboard to make it happen.
How do I get started, and what does the free audit show me?
Send one month of courier data as a CSV, exported from your courier or aggregator panel. That is about ten minutes of work and shares no logins. We run the audit and show you the specific overcharges we found and what we believe is recoverable, before you pay anything. There is no commitment to continue.
Still have a question?
Send one month of courier data and we’ll show you exactly what you’re owed, with proof for each charge.