Frequently asked questions
Reconciliation and recovery, explained, the questions Indian ecommerce sellers ask most.
What is marketplace reconciliation, and why do Indian ecommerce sellers need it?
Marketplace reconciliation is the process of matching every order, shipment, fee, and settlement across Amazon, Flipkart, and Meesho against what was actually paid out. Indian sellers routinely absorb 2–3% of revenue in silent errors, weight overcharges, wrong deductions, short settlements, because no one has time to check every line manually.
What is a short settlement, and how do I recover one from Amazon or Flipkart?
A short settlement occurs when a marketplace pays you less than the amount the order generated after fees. It can result from commission errors, unaccounted return credits, or system mismatches. OneflowAI's Recovery Desk identifies each shortfall order-by-order, files a formal dispute with evidence, and tracks it to resolution.
How do I recover weight-discrepancy overcharges from Delhivery or Shiprocket?
Couriers charge based on the higher of dead weight and volumetric weight; errors happen when their system records a heavier or larger package than you actually shipped. To recover, you need the AWB, your declared weight, and the courier's billed weight. The Recovery Desk captures this per shipment and files the claim with proof.
What is a wrong RTO deduction, and how common is it?
A wrong RTO deduction is when a courier charges you a return-to-origin fee on an order that was actually delivered, or double-bills it. With India's COD RTO rate running around 26%, incorrect RTO charges affect a significant share of orders and are rarely caught without automated reconciliation.
Is it safe? Does OneflowAI take actions on my accounts without my approval?
No. Every claim, dispute, or refund request waits for your explicit sign-off before anything moves. OneflowAI uses read-only access where possible, encrypts your data in transit and at rest, and logs every action. You review and approve, we never act unilaterally on your money or your accounts.
Which marketplaces and couriers does OneflowAI reconcile?
The Recovery Desk currently reconciles Amazon, Flipkart, and Meesho on the marketplace side; Shiprocket, Delhivery, and Blue Dart on the courier side; and Razorpay and Cashfree on payments. Connection takes a few minutes, no engineers needed.
What does 'done for you' actually mean, do I need to manage a dashboard or read reports?
No ongoing work is required from you. After a one-time connection, OneflowAI reconciles every order and shipment, surfaces each discrepancy with supporting evidence, files and chases the claims, and shows you only what needs your approval. The money comes back; you do not watch a dashboard to make it happen.
How do I get started, and what does the free audit show me?
Book a founder demo via the audit on oneflowai.in. It connects to your marketplace and courier accounts, runs reconciliation across your order history, and shows you the specific overcharges and short-payments you are currently owed, before you pay anything. There is no commitment to continue.
Still have a question?
Get a free audit and we’ll show you exactly what you’re owed across your marketplaces and couriers.